1. Delete in the app (fastest)
- Open the CyberHasp app.
- Tap Me.
- Tap Your data rights.
- Tap Delete everything, read the message, and confirm.
If you are signed in, this closes your account, ends your family links and clears the app on this phone. If you never signed in, there is no account: it clears everything CyberHasp keeps on this phone.
Want a copy first? On the same screen, tap Download a copy before you delete.
2. Ask by email (no app needed)
If you no longer have the app or the phone, email cyberhasp@gmail.com with the subject "Delete my CyberHasp account". Include the mobile number or email address you sign in with.
To make sure it is really you, we send a one-time code to that mobile number. We may also ask you to confirm the request in the app, or check it another way if you can't. We never ask for your PIN, password or bank details.
We can't delete an account while it is being recovered after a SIM change (a 72-hour wait). Try again when that wait ends.
3. What happens next
- Right away: your account is closed, you are signed out on your other devices and your family links end.
- For 14 days: the deletion can still be undone. If you change your mind, email cyberhasp@gmail.com within 14 days.
- By day 30: your personal data is erased from our servers.
- Backups: our backups are kept for 30 days on a rolling basis, so the deletion reaches them within 30 days.
4. What we delete
- Your account: mobile number, name and email address.
- A linked Google account (Google account ID and email address).
- Your family group links and roles, and the family details you added, such as a child's date of birth.
- Safety alert logs and location data held for your account.
- On the phone you delete from: your settings, consents, check history, alerts and anti-theft setup.
5. What we keep, and for how long
The law makes us keep a few records after your account is deleted. They are locked away, used only for that legal reason, and deleted when the time is up.
| Record | Why | Kept for |
|---|---|---|
| Payment and invoice records | Tax law | As long as tax law requires (currently up to 8 years) |
| Security logs | The law, including CERT-In directions | As long as the law requires |
| Proof of consent you gave (for example your 18+ confirmation) | To show we had your consent | As long as the law requires |
| Records about an open dispute or complaint | To resolve it | Until it is closed |
| Scam reports you chose to send us | They are not linked to you, so they can't be found by account | Up to 13 months; an approved value stays in our scam list until it is removed |
6. Data only on your phone
Most of what CyberHasp keeps, such as your check history, alerts and anti-theft setup, stays on your phone and is never sent to us. Delete everything in the app removes it. Uninstalling the app also removes it.
Intruder photos saved to your Gallery (Pictures/CyberHasp) are deleted when you use Delete everything in the app. If you uninstall instead, delete them in your Gallery. A cloud backup made by your gallery app follows that app's own rules.
7. Questions and complaints
Write to our Grievance Officer at cyberhasp@gmail.com. If you are not happy with our answer, you can complain to the Data Protection Board of India.
Read the full Privacy Policy, especially "How long we keep it" and "Your rights".